Privacy Policy - Neural Play

Our Commitment to Your Privacy

At Neural Play, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or use our services. We are committed to maintaining the trust you place in us by handling your data responsibly and transparently.

By using our website or services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide when you interact with our website or services. This may include:

Name and contact information when you fill out forms or contact us
Email address for communications and service delivery
Project information and requirements you share with us
Company details and business information for service agreements

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

IP address and geographic location for security and analytics
Browser type, device information, and operating system
Pages visited, time spent on pages, and navigation patterns
Referring website and search terms used to find our site

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. These include:

Essential cookies for website functionality and security
Analytics cookies to understand user behavior and improve our services
Marketing cookies for targeted advertising and remarketing campaigns

For detailed information about our cookie usage, please visit our Cookie Policy.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you provide explicit permission for specific data processing activities
Contract Performance: To fulfill our service agreements and deliver requested services
Legitimate Interests: For business operations, fraud prevention, and service improvement
Legal Compliance: When required by applicable laws and regulations

Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

Contact form data is retained for up to two years for business communication purposes
Website analytics data is stored for up to 26 months to track trends and patterns
Client project information is maintained throughout the engagement and for seven years thereafter for legal compliance
Marketing consent records are kept until you withdraw consent or close your account

How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery: To provide, maintain, and improve our AI development services and respond to your inquiries
Communications: To send you project updates, service announcements, and respond to your requests
Website Improvement: To analyze usage patterns, identify technical issues, and enhance user experience
Marketing: To send relevant information about our services, with your consent, which you can withdraw at any time
Security: To protect against fraud, unauthorized access, and other security threats
Legal Compliance: To comply with applicable laws, regulations, and legal processes

Data Sharing and Third Parties

We do not sell your personal information. We may share your data with trusted third parties only in the following circumstances:

Service Providers: Trusted vendors who assist with website hosting, email delivery, analytics, and payment processing under strict confidentiality agreements
Business Transfers: In connection with mergers, acquisitions, or sales of company assets, subject to continued privacy protections
Legal Requirements: When required by law, court order, or government request to protect our rights or public safety
Analytics Partners: Google Analytics and similar services to understand website usage, subject to their own privacy policies

How We Protect Your Data

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

Encryption: SSL/TLS encryption for data transmission and encrypted storage for sensitive information
Access Controls: Restricted access to personal data limited to authorized personnel with legitimate business needs
Regular Monitoring: Continuous security monitoring and logging to detect and respond to potential threats
Breach Notification: In the event of a data breach, we will notify affected individuals and relevant authorities as required by law within 72 hours

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: Request a copy of the personal information we hold about you
Right to Rectification: Correct inaccurate or incomplete personal information
Right to Erasure: Request deletion of your personal data under certain circumstances
Right to Data Portability: Receive your personal data in a structured, machine-readable format
Right to Object: Object to processing of your personal data for direct marketing or legitimate interests
Right to Withdraw Consent: Withdraw your consent for data processing at any time

To exercise any of these rights, please contact us using the information provided on our Contact page. We will respond to your request within 30 days.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.